For many of you who are not aware, Payloadz is a company that provides delivery of electronic documents like software and ebooks via download links submitted through emails. When a customer comes to your website and purchases your software or ebook product, you are left with the dilemma of how to deliver that product to the customer. Generally, in our “I want it yesterday” world of transactions, the seller will have less problems and satisfied customers if he or she can deliver that product asap. This is where Payloadz theoretically steps in.
Payloadz receives notice of the payment/purchase and generates an email to the buyer with a download link for the purchased product. Payloadz also copies the seller on the email and, for that matter, makes it appear that the email was generated by the seller as well.
Theoretically, this all happens very quickly. Having been with Payloadz for several years, I have experienced more than a few periods where Payloadz has failed to provide that product retrieval email. I’ve also experienced significant delays from the time of purchase until receipt of the product retrieval email. Of course, my emails concerning this went unanswered by Payloadz, and Payloadz never provided me with any credit for the downtime/lag time.
Nevertheless, I stayed with Payloadz despite their lousy customer service. I had been using it for quite some time and it worked okay.
Payloadz works on a monthly subscription basis. Every month on a certain day, Payloadz receives a subscription payment from paypal for their services. I believe that this is taken out at the beginning of the month so theoretically a customer should have a month of uninterrupted service following the subscription payment.
I decided to remove a bank account from my paypal account. Soon after doing this, I received an email from Payloadz:
“Our records show that you recently downgrade the Premium level of your account. Your new sales limit is $50. To change your level at any time, visit https://www.payloadz.com/account/acct_levels.asp.”
I soon realized that I had removed the bank account to which my payloadz subscription was tied. Having done so, I had unwittingly eliminated my payloadz services.
Of course, this should be a minor setback that would be quickly overcome. All I needed to do was renew my payloadz subscription. However, things had changed. No longer would my monthly subscription be $70. Now, according to Payloadz, it would be $100 a month. An almost 50% hike. On top of that, they terminated their services for my products effective that same evening. That evening was January 14 and I had paid up to and including February 7.
I contacted payloadz and indicated that I had not intended on canceling my services with them. I received the following:
Dear User,
Your transaction limit is 50$ and you used 967.00$. so please upgrade your account at premium level III (access level 4). in this you will get 600$ transaction level.
If any issue let me know.
Thanks
Asha Negi
Payloadz Tech
WOW, Jannon had apparently hired tech support! Or somebody had. Perhaps the company had been sold as this seemed out of character for Jannon.
After getting over the initial shock of such a step, I responded that this was ridiculous as I had paid through February 7. Reactivate my account for at least that period of time!
Payloadz tech support responded:
Dear user,
We are sorry for last email.yes we got your payment of 70$ on 8 January 2010. now when you will upgrade, from 8 January to upgradation date, we will deduct that used amount and we will partial amount you will get back.
As you know your account has been suspended by paypal.
We can help you in this way. Now your account is active for one day so that you are able to get your all sales.Please upgrade your account at premium level IV for appropriate access
here is detail of different levels.
https://www.payloadz.com/account/acct_levels.asp?upgrade=1
If any issue again then please let me know.
Regards
Asha Negi
Payloadz Tech Team
What am I doing? Negotiating with terrorists? Why do I feel like I’m being held hostage? Or that my account and products are being held hostage? I paid for three more weeks and NOT just one more day. What a joke!
At this point (or probably earlier), I decided FUCK Payloadz. This meant changing all my “BUY NOW” buttons. In the meantime, I miss a sale and get the following email from Paysuckz:
Dear Seller,
A potential customer has accessed your purchase link in an attempt to initiate a purchase for the item listed above. Unfortunately, your PayLoadz Account is offline due to exceeding the Transaction Limit. This prevents customers from completing the purchase process. To restore account access and enable sales to your account.
Either enable this action by upgrading to Account Level PayLoadz Premium Account IV for $100 at:
http://www.payloadz.com/account/go?l=5&uid=34600
OR login to your account at https://www.payloadz.com.
Thank you for being a valued seller on our service.
Sincerely,
PayLoadz Support Team
support@payloadz.com
www.payloadz.com/help
Great! First Payloadz robz me of almost $70, continued service, and now I’ve lost a sale. It became even more pressing to change all my “BUY NOW” buttons. This was no slight task as I have between 60-70 buttons for several dozen products and combinations of those products.
I tried to log into my account at Payloadz.com in order to get access to my products (which had been uploaded to their servers). Payloadz had blocked my access to my own products. It’s a good thing that I have copies of all my products on my computer and elsewhere. It would have been easier to get to them via Payloadz. Realizing that I was much smarter than Jannon, I back-doored my way into Payloadz to get easy access to MY products.
My backdoor access only lasted a couple more days, but I’m happy to report that I only lost one product in the end. I was able to change all my “Buy Now” buttons which amounted to about 120 or so, and I ended up going with Linklok in order to handle my product delivery.
Linklok has a one time license fee of $30 per domain. If you have already bought one license, future licenses are only $14.95 each. My buddy recommended DLGuard but this was well after I had completed the transition. I also found ejunkie after the fact as well. E-junkie charges by the number of products that you have to sell and not by the transaction or bandwidth amount. E-junkie could have handled my product delivery for about $12 a month instead of $70 or $100. With companies like E-junkie around, I wonder how payloadz stays in business.
I did get another email from payloadz:
PLDZ tech team, Jan 15 02:43 am (EST):
Dear user,
We are sorry for last email.yes we got your payment of 70$ on 8 January 2010. now when you will upgrade, from 8 January to upgradation date, we will deduct that used amount and we will partial amount you will get back.
As you know your account has been suspended by paypal.
We can help you in this way. Now your account is active for one day so that you are able to get your all sales.Please upgrade your account at premium level IV for appropriate access
here is detail of different levels.
https://www.payloadz.com/account/acct_levels.asp?upgrade=1
If any issue again then please let me know.
Regards
Asha Negi
Payloadz Tech Team
I ended up filing two disputes against Payloadz with Paypal. The first was for ending my subscription prematurely. The second was for their service being down for 5-6 days in December. Payloadz refunded both months which surprised me. I used the proceeds to invest in Linklok and wave goodbye to Payloadz forever.
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