Dear Andy,

I just paid for your Complete landlord’s kit on the web, (see proof below) but did not get my product. I got an “order pending” notice instead. Please contact me right away and tell me how to get my product. I wanted it immediately, that is why I took the download version.

sincerely,

Janet Roberts (name changed)

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Dear Andrew,

It would help if the information below was on your web site and available BEFORE!!!! your customers use paypal. I am reluctant to pay you twice, since I do not know you and have never done business with you before. As it is, I am trusting you to have the products I desire in a form usable to me. I product I won’t see now for three days.

This is NOT good customer service. You sound like a smart man. You should fix it.

Jane Roberts

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So guess what? I fixed it by blocking paypal echecks from now until hell freezes over. I sent her a request for money and guess what – I get an email from paypal indicating that she has paid me once again with an effin’ echeck. I haven’t received any echecks for products but why am I getting one in response to a request for payment?

Amazing! Maybe there is a different set of rules for requests for payment.

As far as the other customer who paid with echeck and now wants his money back because he didn’t get his product as quickly as he wanted (because he paid with an echeck), he filed a complaint with the Better Business Bureau against me. What an a-hole! He lied to the BBB by saying that he never received the product. I responded and the next day or so later, I get an application to join the BBB in the mail. What a joke!

They can’t do anything to me unless I’m a member and now they want me to become one? Whatever! I’ll scan it in and let you read it for your enjoyment later.