-When making my reservation from the airport, what time should I put in the reservation ?

Put down the exact time of the landing

-Where can I find my Driver at the airport ?

When you place the reservation it's an optional meet & greet inside the terminal with $10 charged + parking or curbside pick up

-Can the Driver meet me inside the terminal with a sign ?

Yes, just when you put in the reservation a window with your flight info will pop up and you will be given the option to be inside with a sign or curbside pick up

-What does curbside pick up mean ?

Curbside pick up means outside the terminal

-How can I find my driver at curbside pick up ?

Your driver will text you at your arrival with the car details

-If my phone doesn't work in New York how can I find my Driver ?

The best option is request for meet & greet inside, otherwise it can be very difficult.

-I have to pay any cash for tolls to the Driver ?

No our fares include all fees and tolls. Only the tip is optional .

-The tip is included on the fare ?

No, the tip is not included, it is optional

-Can I get a child seat ?

Yes when you place your reservation you have the option to request rear or forward facing, and the cost is $15 for each child seat.

-Are you monitoring my flight ?

Yes your driver and our dispatcher are monitorig your flight permanently for that reason it is very important to place your flight info in your reservation.

-How long is the grace waiting time period after the flght has landed ?

For the international arrivals it is 45 minutes, for domestic flights it is 30 minutes

-How many hours in advance do I have to place the reservation ?

Our system only permits the reservation to be taken within 6 hours in advance

-Can I cancel my reservation ?

Yes you can cancel at any time

-How many hours in advance can I cancel my reservation with no charge ?

You can cancel your reservation 3 hours in advance with no charge

-I have to confirm my reservation ?

It is not necesary if you received our e mail confirmation.

-How can I change my reservation details ?

You have to contact us at 1-866-590-5444 talk with our operartors and request the e mail with the modification details

-What happens if my flight is delayed and I can't contact you ?

It is not a problem we are always monitoring your flight

-When will my credit card be charged ?

Right after your confirmation

-In case of canceling my reservation how long until i am refunded ?

Within 2 or 3 business days

-How do I cancel my reservation ?

The best way to cancel your reservation is to reply in the confirmation e mail whether you would like to cancel or modify the reservation