Privacy Policy

Effective date: OCTOBER-12-2025

This Privacy Policy explains how E-BookNow (“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information when you use our websites, web widgets, Passenger App, Driver App, Management Dashboard, communities and related services (collectively, the “Services”).

If you are located in the European Economic Area (EEA), the United Kingdom (UK), California, Virginia, Colorado, Connecticut, Utah, Brazil, or other regions with data protection laws, this Policy describes additional rights and disclosures applicable to you.

1. Who We Are & Contact

Controller: E-BookNow
Website: e-booknow.com
Contact (privacy): info@e-booknow.com
EEUU

2. Scope

This Policy applies to personal information processed by us in connection with the Services, including:

• Website and online booking widgets embedded on third-party sites;
• Passenger App and Driver App;
• Management Dashboard and dispatcher tools;
• Communities for companies, drivers, and dispatchers.

3. Information We Collect

(A) Information you provide to us

• Account & Profile: name, email, phone, password, profile photo, company name, role (driver/dispatcher/company/admin), preferred language.
• Bookings & Trips: pick-up/drop-off addresses, dates, times, service preferences, passenger details, notes, meet-&-greet options, flight number and airline (if you provide it), special instructions.
• Payments: billing details, transaction metadata. Note: card data is typically processed by our payment processors (e.g., Stripe) and not stored by us in full.
• Support & Communications: messages, emails, call notes, chat transcripts, feedback, reviews, survey responses.
• Driver/Dispatcher/Company Data: driver’s license and expiration, vehicle details (make, model, plate, VIN), insurance certificates, availability, shift data, geolocation (while on duty), affiliate relationships.

(B) Information collected automatically

• Usage & Device: IP address, device type, operating system, browser, app version, crash logs, performance data, referral URLs, pages/screens viewed, clickstream.
• Location: approximate location from IP; precise geolocation when you enable it in the app (e.g., to show nearby drivers, live ETA, or duty tracking). You can disable location in your device settings, but certain features may not work.
• Cookies & Similar Technologies: session cookies, preference cookies, analytics cookies, advertising tags and SDKs.

(C) Information from third parties

• Payment processors (e.g., Stripe) for payment status, tokens, and anti-fraud signals.
• Maps & geocoding providers for addresses, route, and ETA estimations.
• Flight data providers (if you input a flight number) for flight status lookups associated with your booking.
• Authentication/identity and business verification services (for drivers/companies).
• Analytics & advertising partners where permitted by law and your preferences.

4. How We Use Personal Information

• Provide, operate, and improve the Services (including booking, dispatch, driver assignment, routing, and live tracking where enabled).
• Process payments, prevent fraud, and manage refunds/chargebacks.
• Facilitate communications among passengers, drivers, dispatchers, and companies (e.g., trip updates, notifications).
• Offer flight-status and trip synchronization when you provide flight info.
• Administer communities and affiliate networks (companies, drivers, dispatchers).
• Provide customer support and respond to inquiries.
• Send service notices and transactional messages. With your consent or where permitted, send marketing communications (you can opt out any time).
• Comply with legal obligations and enforce terms, including safety and security.
• Analyze usage, develop new features, and conduct research and statistics (in aggregated or de-identified form where possible).

5. Legal Bases (EEA/UK)

We process personal data under the following legal bases:

• Contract: to provide the Services you request (e.g., bookings, account management).
• Legitimate interests: to secure and improve our Services, prevent fraud, and support operations (balanced against your rights).
• Consent: for certain optional features (e.g., precise location, marketing, certain cookies) — you can withdraw consent at any time.
• Legal obligation: to comply with applicable laws, tax and accounting requirements, or regulatory requests.

6. How We Share Information

• Service providers and processors (hosting, cloud infrastructure, payment processing, fraud prevention, analytics, email/SMS, maps/geocoding, customer support tools).
• Drivers/Dispatchers/Companies: we share trip details necessary to fulfill a booking (e.g., passenger name, pick-up location, contact for coordination). For drivers, we may share name, vehicle details, and live/approaching status with the passenger for the booked trip.
• Partners & affiliates (with your instruction or as part of communities/affiliate jobs where you participate).
• Legal & safety: to comply with the law, enforce agreements, or protect rights, property, safety of our users and the public.
• Business transfers: as part of a merger, acquisition, financing, or sale of assets (we will notify you where required).

7. Cookies & Similar Technologies

We use cookies/SDKs to remember settings, keep you signed in, provide core functionality, analyze usage, and measure marketing effectiveness. You can manage cookies in your browser settings. Where required, we present a consent banner and honor your choices.

8. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by category (e.g., transaction records may be kept for tax/financial compliance).

9. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law (e.g., 13 in the U.S., 16 in parts of the EEA). If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

11. International Data Transfers

We may transfer, store, and process information outside your country (e.g., in the United States or other locations where we or our service providers operate). Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect cross-border transfers.

12. Your Privacy Rights

(A) EEA/UK (GDPR/UK GDPR)

You may have the right to request access, rectification, erasure, restriction, portability, and to object to certain processing. Where processing is based on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority.

(B) California & U.S. State Privacy Laws (CCPA/CPRA, etc.)

Residents of certain U.S. states (e.g., California, Virginia, Colorado, Connecticut, Utah) may have rights to:

• Know/access the categories and specific pieces of personal information we collect;
• Delete personal information, subject to exceptions;
• Correct inaccurate personal information;
• Opt out of “sales,” “sharing,” or targeted advertising, where applicable;
• Limit the use/disclosure of sensitive personal information (where applicable);
• Non-discrimination for exercising your rights;
• Appeal a denial of your request (where required by law).

We do not knowingly “sell” personal information as that term is defined by certain state laws. If we engage in activities considered “share” or “targeted advertising,” we will provide a method to opt out (e.g., via a “Do Not Sell or Share My Personal Information” link or in the app settings).

(C) Brazil (LGPD) and other regions

You may have similar rights as above. We will honor requests consistent with applicable law.

13. How to Exercise Your Rights

You can submit requests by emailing info@e-booknow.com. We may need information to verify your identity (and authority, if you are an authorized agent). Where permitted, you may designate an authorized agent to make a request on your behalf.

14. Driver/Dispatcher/Company-Specific Disclosures

• Geolocation: If you are a driver using the Driver App, we may collect precise location while you are on duty or have accepted a trip, to enable dispatch, routing, and live tracking for the passenger and dispatchers. You can control location permissions in your device settings; however, certain features may require location to function.
• Compliance: We may process documents required to comply with transportation regulations, insurance validation, or safety standards (e.g., license, vehicle registration, proof of insurance) and may share essential details with travelers for transparency and safety.
• Communities: If you join communities (companies, drivers, dispatchers), your profile and participation (e.g., availability, ratings, response time) may be visible to other authorized members as required to facilitate offers and jobs.

15. Third-Party Services

Our Services may link to or integrate with third-party services (e.g., maps, payment processors, analytics, communications, flight data). Your use of such services is subject to their privacy policies. We are not responsible for third-party practices.

16. Marketing Preferences & Opt-Out

You can opt out of marketing emails by clicking “unsubscribe” in our messages or by contacting us. For mobile push notifications, adjust your device settings. Cookie preferences can be managed in our cookie banner (where applicable) and in your browser settings.

17. Do Not Track

Some browsers send “Do Not Track” (DNT) signals. Because there is no industry standard for responding to DNT, we do not respond to these signals. We honor legally required opt-out mechanisms where applicable.

18. Changes to This Policy

We may update this Policy from time to time. We will post the updated version and revise the “Effective date” above. If changes are material, we may provide additional notice (e.g., via email or in-app).

19. Contact Us

If you have questions about this Policy or our privacy practices, contact us at info@e-booknow.com.

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Jurisdictional Disclosures (Summary)

California (CCPA/CPRA)

• Categories collected: identifiers (name, email, phone), customer records (billing), commercial info (bookings), internet activity (logs), geolocation (where enabled), professional info (driver/company), inferences (service improvements). Sensitive personal info may include precise geolocation (drivers) and government ID (drivers) where required for compliance.
• Sources: you, your device, service providers, partners, and public sources.
• Purposes: as described above in Section 4.
• Disclosures: to service providers/processors and trip participants (drivers/dispatchers/companies/passengers) as needed to fulfill a booking.
• Retention: as described in Section 8.
• “Sale/Share”: we do not knowingly sell personal information; if we “share” for targeted advertising, we will provide an opt-out mechanism.
• Rights & Requests: submit to info@e-booknow.com.

EEA/UK

For EEA/UK users, our legal bases are listed in Section 5. Where we transfer personal data outside the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses and supplementary measures where required.

Brazil (LGPD)

We process data under legal bases similar to those in Section 5 and honor LGPD rights to confirmation of processing, access, correction, anonymization, portability, deletion, and information about sharing. Contact us via info@e-booknow.com.